PRIVACY POLICY
Introduction:
Steorra is dedicated to safeguarding the privacy of its users. Protection of personal information is our top priority.
Applicability:
This privacy policy applies to all individuals involved in transactions on the website steorra.in. Any specific inquiries can be directed to our support team via email at info@steorra.us
Processing of Personal Data:
Your personal data is processed in various scenarios, including:
1. Utilisation of personal data to improve website quality and provide personalised offers.
2. Mandatory processing of personal data for completing purchases and facilitating shopping experiences on Steorra.
3. Interactions on social media platforms, such as Facebook, Instagram, and Facebook Messenger.
- Failure to provide this data will result in an inability to shop at Steorra.
Definition of "Personal Data":
Personal information includes but is not restricted to:
- Name
- Phone number
- Email address
- Physical address
- IP address (solely used for captcha verification)
- Social media account details if conveyed through these platforms
- Supplementary information willingly supplied
Our commitment involves adhering to a stringent data retention policy. Customer data is consistently purged as follows:
- Live chat data is deleted upon the closure of the chat window.
- Data from contact forms and support emails are deleted six months after the last communication.
- Social media interactions, such as comments and messages, persist until manually removed by the user.
Utilisation of Data:
We utilise your data for the following purposes:
- Analysing website performance to enhance user experience.
- Tailoring promotions based on the provided information.
- Enhancing website functionality.
- Managing transaction processes, including order assignment, secure payment, confirmation emails, and order delivery.
Surveys:
Periodically, we conduct surveys to gain deeper insights into customer requirements. Survey data includes the following details:
- Customer's name
- Customer's email address
- Customer's purchase history
- Promotions previously utilised
- Supplementary information provided through the survey
Survey data is used for statistical analysis, evaluation of services and products, and ongoing enhancements for continuous improvement.
Withdrawal of Consent:
Customers have the right to revoke consent by contacting our support team at info@steorra.us. This action will result in data removal, including shopping capabilities, newsletters, promotions, and tailored marketing.
Third-Party Agreement:
By using our website, visitors agree to allow third parties to process their IP address for currency conversion purposes. The selected currency is stored in a session cookie for consistent browsing.